Dataset Report_PlatformUsageByOrganization:
Callbacks
Dataset Report_CampaignInspection:
Dataset Report_CampaignInspection_SubDs:
Dataset Report_DestinationTrace:
Dataset Report_DetailedAgentInteractions:
Dataset Report_InteractionsDetailRecord:
2.01 Detailed Agent Interactions Report
LOGIC CHANGES:
-
if @ShowCategoryDetails = false
Disposition Code
if @ShowCategoryDetails = true
Category > SubCategory > Code:
F_Interactions.DispositionCode
if @ShowCategoryDetails = false
F_Interactions.DispositionCode
if @ShowCategoryDetails = true
F_Interactions.DispositionCodeCategory >
F_Interactions.DispositionCodeSubCategory >
F_Interactions.DispositionCode
if @ShowCategoryDetails = false
Disposition Code
if @ShowCategoryDetails = true
Category > SubCategory > Code:
F_Interactions.DispositionCode
if @ShowCategoryDetails = false
F_Interactions.DispositionCode
if @ShowCategoryDetails = true
F_Interactions.DispositionCodeCategory >
F_Interactions.DispositionCodeSubCategory >
F_Interactions.DispositionCode
if @ShowCategoryDetails = false
Disposition Code
if @ShowCategoryDetails = true
Category > SubCategory > Code:
F_Interactions.DispositionCode
if @ShowCategoryDetails = false
F_Interactions.DispositionCode
if @ShowCategoryDetails = true
F_Interactions.DispositionCodeCategory >
F_Interactions.DispositionCodeSubCategory >
F_Interactions.DispositionCode
-
Count (F_Campaigns.CampaignInteractionID)
F_Campaigns.LastInteractionState in ('Service Unavailable')