Label this article with the "techlibrary" label

This template is perfect for brief how-to articles or articles that don't require images

Overview

This is where you'll very simply describe the process that you will be covering, why the process is necessary, who it's for, etc.

Troubleshooting

1. Define scope and history 
   1. Is this a new user? 
   2. When did your login stop working? 
   3. Any prior tickets? 
   4. Is the user able to access other areas of the system
      1. IE; can they log in to the supervisor app or manager?
2. Data Collection and Troubleshooting 
   1. Is the user a supervisor? 
      1. The user needs to be a supervisor of at least one BP 
   2. Obtain user credentials being used 
      1. Try logging in as a customer 
   3. Any errors on the screen? 
3. Escalation to Support Center 
   1. Note the history and scope 
   2. Note user credentials if collected 
   3. Note any errors 

Summary (optional)

This is where you'll wrap up your article, including any final thoughts, links to additional pages that may assist, etc.