When a customer requests the disposition codes to be mandatory.

The mandatory option is set per BP.

Step-by-step guide

  1. Log into Setup
  2. Click on the specified BP (customer-provided)
  3. Navigate to the Handling Defaults tab
  4. Enable Mandatory Disposition Code (disabled by default)


You may also want to use visual panels to communicate related information, tips, or things users need to be aware of.

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