Any changes made within the Setup Client require a deployment of the client and contact center environment.  Various features and functionality within the client require either a Light or Full Deploy.

Light Deploy: This will not affect the current interactions being processed or handled and will take effect once the deployment has been completed.

Full Deploy: Will affect current interactions being processed or handled and force the Agent & Supervisor client to restart.  It is recommended to schedule any changes that need a full deployment after business hours. With each full deployment, the following pop will appear to verify you wish to deploy the changes:  

Below outline of which actions taken in each subsystem of the Setup Client will require a Full Deploy. All other changes will require a Light Deploy and no message will be displayed.

Business Structure:

• General Tab:
  • Add/remove a Contact Center, Channel, or Business Process
  • Channel or Business Process:
    • Changing the End Point
    • Changes within the disconnect handling flow
  • Technical Tab:
    • Shift Start Time, Automatic Reset Shift, Max Concurrent Automatic Dialing Interactions, Dialing Phone Expression, SME Caller ID
  • Handling Timeouts Tab:
    • Inactivity limits
  • Time Zones Tab:
    • Changing the time zone
  • Caller ID Tab:
    • Changing allocated DID
  • CRM Tab: Any change

Staffing:

• Agents Tab:
  • Changing agent’s property – “Hang Up Line after each Call”
  • Enabling an agent's Auto Answer setting
  • Deleting an agent
• Agent Characteristics Tab:
  • Agent Profiles: Deleting a profile, renaming a profile, adding or removing capabilities, and changing competency level
  • Load Allowances: Renaming load allowance, creating or deleting load allowances, Load Combinations, Interaction Types

Implementation:

• Interaction Handling Tab: Any change
• Media Repository Tab: Removing a phrase
• Dynamic Media Repository Tab: Add or remove
• Text Template Repository Tab: Any change
• Priority Classes Tab: Any change
• Skills Tab: Removing a skill
• Email Tab:
  • Renaming a Summary Email Template
  • Changing the ‘Mail Box’ property within the Summary Email Template
• CRM Integration Tab: Any change
• API Trigger Tab: Any change

Deployment:

• End Points Tab:
  • Deleting an endpoint, changing URI, and changing off the hook
• Software Services Tab:
  • Any change
• Configuration versions Tab: Revert configuration