Report Number

Title

Type

Summary

Contents

8.01

Calls Performance by BP and Destinations

Summary

Provides BP summary of call interactions only with results broken out annually, monthly, daily, hourly, and 15 min intervals

Inbound, Queued, Answered, Answer Rate Abandoned, Longest Wait, Callbacks, Avg Talk Time, Avg Speed of Answer, Avg Wrap Up Time, Overflow, Transferred