Report 4.13 - Disposition Codes Distribution

Count and Percentages of Disposition Codes broken out annually, monthly, day of week or hourly and by BP, Campaign, Agent, and Interaction Type and provides Handled, Abandoned, Disposition Code columns

Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Business Process(es)
  • Campaign(s)
  • Period Buckets
  • Period Buckets Displayed
  • Time Zone
  • Display Language
  • Calculated End Period
  • Agent(s)
  • Media Type
  • Interaction Type(s)
  • Count By
  • Subtotal By


Fields:

  • Period
  • Total Interactions
  • Total Handled Interactions
  • Inbound Handled in BP/Channel
  • Non-Campaign Handled by Agent
  • Campaign Handled
  • Total Abandoned Interactions
  • % Abandoned Interactions
  • No Code