Report 4.05 - Delegated Interactions

Shows every interaction that was Delegated to a Supervisor either manually by an agent or automatically based upon Abandons and provides Entry Time, Closing Time, Remote Party, Type, BP, Agent Remark, Supervisor Remark.

Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Include Archived Data
  • Time Zone
  • Display Language
  • Calculated End Period
  • Enable Pagination


Fields:

  • Initiator
  • Converser
  • Entry Time
  • Interaction Type
  • Business Process
  • Last State
  • Campaign Name
  • Closing Time
  • Agent Remark
  • Supervisor Remark
  • Customer ID