Report 3.05 - Conversations Report
Provides details of every chat and email interaction, including the interaction transcript and BP, Agent, Media Type, Duration and Transcript
Parameters:
- Customer Database – source database
- Manual Start Date
- Manual End Date
- Period - Choices are Custom, Last Hour, Today, Yesterday, Last Week, This Month, Last month, Last Year, This Year, Last 7, 14, 21 or 30 Days
- Calculated Start Period
- Business Process
- Agents
| - Disposition Code
- Origin/Destination
- Time Zone - customer’s time zone by Default
- Display Language
- Calculated End Period
- Media Type
- Demands
- Interaction Results
- Direction
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Fields:
- Interaction ID
- Media Type
- Start Time
- End Time
- Duration
- Total Messages
- Originator
- Destination
- BP Name
| - Result
- Agent Handle Time
- Sequence
- Date/Time
- Originator
- Destination
- Subject
- Text
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