Report 3.02 - Query Interactions by Origin or Destination

Used to locate specific customer interactions and provides the details (every leg & state) of those interactions

Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Disposition Code(s)
  • Origin/Destination
  • Remark or Part of Remark
  • Enable Pagination
  • Time Zone
  • Display Language
  • Calculated End Period
  • Show Details
  • Include Telephony Usage Data


Fields:

  • ID
  • Duration
  • Media Type
  • Interaction Type
  • Originator
  • Destination
  • Interaction Result
  • Start Time
  • End Time
  • Campaign Name
  • Disposition Code
  • Last Handler
  • External Transfer DID
  • DNC
  • Total Hold Time