Report 3.01 - Mistreated Interactions

Mistreated Reasons report - disconnects by agent or customer disconnect while on hold and provides the details (every leg & state) of every mistreated call.

Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Mistreat Reason
  • Disposition Code(s)
  • Show Details
  • Time Zone
  • Display Language
  • Calculated End Period
  • Business Process
  • Origin/Destination
  • Interaction Result
  • Enable Pagination


Fields:

  • ID
  • Media Type
  • Interaction Type
  • Mistreated Reason
  • Mistreated Time
  • Duration
  • Interaction Result
  • Disposition Code
  • Last Handler
  • Start Time
  • End Time
  • Originator
  • Destination
  • Campaign Name
  • Hold Time