Report 1.04 - Agent Breaks

Summary of break time totals: Shows the summary of paid vs. non paid Break Time by agent along with the details.

Parameters:

  • Customer Database
  • Manual Start Date
  • Manual End Date
  • Period
  • Calculated Start Period
  • Agents
  • Daily Allowed Non-paid Break Time (min)
  • Enable Pagination
  • Time Zone
  • Display Language
  • Calculated End Period
  • Daily Allowed Paid Break Time (min)
  • Show Agent Details


Fields:

  • Agent Name
  • Total Break Time
  • Total Paid Time
  • Paid %
  • Total Non-Paid Time
  • Non-Paid %
  • Break Details