This release contains the following feature enhancements:
- SMS as a Media Type
- Support for both XCS SMTP and basic email setup as a Media Type
- Only BPs setup for email will be present when initiating an outgoing Email interaction and setting up a Default Outgoing Email Business Process
- Access to customized email signatures set at a per BP and email (SMTP only) level - only available if set via the new XCS Admin portal
- Support for Automatic Popup Links
- Search for contacts that were created outside of a Supervisor imported Contact list
- Create a new contact within the Active Interaction Window if contact does not exist within the Contact center
- Agents Call Recording profile options now display correctly within the Active Interaction window on Telephony Interactions
This release contains the following bug fixes:
- Blind transfer failed when transferring to a directory contact that was also an HPBX agent