Call Park and Retrieve

Created by Sanjeevi A Jeevs, last modified by Sachin (Sunny) Patel on Dec 19, 2024

OVERVIEW:

Teams users, when enabled, have the ability to park a call and generate a unique code to park each call then retrieve from other Teams soft clients,

Teams-enabled desk phones, and endpoints. In a hybrid environment, Evolve IP supports parking and retrieving on SIP phones/ endpoints.

Evolve does not support parking and retrieving calls between the 2 platforms.

Microsoft Documentation

Call Park & Retrieve Overview

Parking a Call in Teams

Step 1: Active call can be parked with the ‘Park Call’ feature in MS Teams call screen

Step 2:

A. Once the call is parked, the user is provided a “Parked -Code #”

B. The outbound caller will be ON HOLD.

Step 3: The call can be retrieved from the desktop/mobile/ MS teams handset application again by you or another party in your department, organization, etc.

Please note, this is configured under Microsoft Admin Center - Voice Policies for the entire organization.

Pick Up Call from Mobile Phone:

Pick up Call from Desktop:

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