Report 6.04 - Completed Callback Interactions

Detailed results of every callback attempt and shows Destination, End State, State of every Attempt, Date/Time


Parameters:

  • Customer Database
  • Manual Start Date/Time
  • Manual End Date/Time
  • Period
  • Calculated Start Period
  • Business Process
  • Ended State Filter
  • Time Zone
  • Display Language
  • Calculated End Period
  • Attempt State Filter
  • Show Attempt Details
  • Enable Pagination


Fields:

  • Business Process
  • Campaign Name
  • Callback ID
  • Destination
  • Dialer Type
  • Destination
  • Ended State
  • Enter Time
  • Last Attempt Time
  • Last Attempt
  • Total Attempts
  • Attempt Number
  • Interaction ID
  • Attempt Time
  • Agent Name
  • Attempt State