Report 4.14 - Demand Interval Distribution

Count and Percentages of Demands broken out annually, monthly, day of week or hourly and by BP, Campaign, Agent, and Interaction Type  and provides Handled, Abandoned, Demand columns

Parameters:

  • Customer Database – source database
  • Manual Start Date
  • Manual End Date
  • Period - Choices are Custom, Last Hour, Today, Yesterday, Last Week, This Month, Last month, Last Year, This Year, Last 7, 14, 21 or 30 Days
  • Calculated Start Period
  • Business Processes - multi-value parameter
  • Demands
  • Campaigns
  • Period Buckets - period group value (hour of day/day of week/weekly/monthly/yearly)
  • Count By
  • Time Zone - customer’s time zone by Default
  • Display Language
  • Calculated End Period
  • Agents - multi-value parameter
  • Interaction Type
  • Media Type
  • Period Buckets Displayed - defines how to show groups (horizontally/vertically)
  • Subtotal By


Fields:

  • Period
  • Total Handled Interactions
  • Total Abandoned Interactions
  • % Abandoned Interactions
  • Demand