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Evolve IP’s Post Call Survey is an post-interaction Survey used by Contact Centers at the end of voice interaction with an agent. Surveys are fully integrated with Evolve Contact Suite and Call Center solutions and provide customers with an automated process to receive immediate customer feedback about the call center experience. 

SMS Surveys are available if the Caller disconnects early or forgets to complete the Survey.

Post Call Surveys will be delivered to customers in a custom script environment or with pre-recorded messaging that will be provisioned against a customer account. 

PCS has an excellent return on investment from savings that occur by automation, quality assurance, and customer and employee satisfaction.







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