OSSmosis 5 User Guide

Evolve IPs OSSmosis 5.0  enables businesses to efficiently configure users, schedules and notifications from anywhere in the world with a few simple clicks. It helps clients gain complete control over the key aspects of their Phone Systems, Contact Centers, Virtual Servers, Virtual Desktops, and other critical cloud services. OSSmosis has been designed from the ground up to provide a unified cloud self-service experience with tools that are easy to use, comprehensive, and reliable- all in the hands of the client IT administrator. 

Telephony Setup

• OSSmosis: User Settings
• OSSmosis: Schedules
  
• OSSmosis: Basic Auto Attendants
• OSSmosis: Standard Auto Attendants
• OSSmosis: Hunt Groups
• OSSmosis: Music on Hold
• OSSmosis: Meet-Me Audio Conferences
• OSSmosis: Trunk Groups
• OSSmosis: Voicemail
• OSSmosis: Cloud Fax

Call Center

• OSSmosis Call Center: Routing and Priority
  
• OSSmosis Call Center: Enterprise Level Disposition Codes
• OSSmosis Call Center: Agent Unavailable Codes
• OSSmosis Call Center: Queue Threshold Profiles
• OSSmosis Call Center: Agent Threshold Profiles
• OSSmosis Call Center: Agent Default Settings
• OSSmosis Call Center: Routing
• OSSmosis Call Center: Announcements
• OSSmosis Call Center: Notifications
• OSSmosis Call Center: DNIS
• OSSmosis Call Center: Scheduling
• OSSmosis Call Center: Supervisor Staffing
• OSSmosis Call Center: Agent Staffing
• OSSmosis Call Center: Manage Supervisors
• OSSmosis Call Center: Manage Agents

Demo and Webinar

• OSSmosis Demo Video
• OSSmosis 5 Training

Reporting

• OSSmosis 5 Reporting Guide