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In This Article
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The information in this article is meant to be used in the sales process. |
Overview
This article provides guidance for running Microsoft Teams in the Evolve IP Cloud Services. Specifically, our Workspaces (powered by Citrix) offerings, and our VMware Horizon Desktop as a Service (DaaS) products.and DaaS (Powered by VMware)
While most applications will function in a properly sized virtual desktop or hosted application environment, below are considerations for any real-time audio / video compatibility.
- Does the vendor provide support for RTAV applications installed in a virtual environment?
- If so, what is the vendor documented minimum requirements for RTAV operation, including endpoints, ie Win10, Mac, Linux, Browser, Thin Client?
Microsoft Teams can be used within a web browser on nearly any device that includes real-time audio and video. For information and limitations of the browser based Teams client, please see link here.
For customers wishing to utilize the fully installed Microsoft Teams client within an Evolve IP Workspace or DaaS product, please refer to the following compatibility information
MS Teams and Workspace
Evolve IP Workspaces Elite, powered by Citrix technology, is certified and optimized as well as supported by Evolve IP. The matrix below shows compatibility between Teams and Workspaces.Evolve IP Workspaces Products
Workspaces Desktop | RTAV Support | Microsoft Certified | Optimized for MS Teams | Important Notes |
---|---|---|---|---|
Workspaces Std | NA | NA | NA | Workspaces Standard Microsoft does not include a desktop for MS Teams, and we do not support wrapping MSsupport Microsoft Teams as a deliverable appPublished application. |
Workspaces Pro | Workspaces Workspace Pro does not meet meets the minimum requirements to support for MS Teams when real-time audio/video calls and meetings are enabled. This desktop can be used for all other features in MS TeamsWITHOUT RTAV enabled. | |||
Workspaces Elite | Workspaces Elite supports all MS Teams features. |
Some Possible Feature Limitations
- It's important to point out that high video resolutions put a load on the virtual desktop's vCPUs. Therefore, clients need to understand that when MS Teams is used in a virtual desktop for audio/video calls and meetings, the virtual desktop's performance will take a major hit when running high video resolutions.
- Depending on the virtual environment, only a Citrix optimized MS teams provides a single incoming video stream may be supported in meetings or during group calls. When there are multiple participants sending their video, only the dominant speaker’s video is shown at any time. Users may not be able to enable screen sharing during a chat session. If that's the case, the user has to start an audio/video call before screen sharing will work.This is also true for any version of Chrome. MS Edge does support multiple RTAV streams.
- When doing screen sharing in multi-monitor setups, it's possible the user's main monitor is only shared.
- During screen sharing, give control take control may not be supported.
Resources
- The Citrix Optimization Guide for Microsoft Teams is a public guide that outlines all of the requirements for configuring the virtual desktop environment (EIP responsibility), and the endpoint devices accessing a virtual desktop (client responsibility). The optimization guide includes the following:
- Minimum endpoint requirements (hardware, operating systems, and software)
- Recommended peripherals (headsets & webcams).
- A list of supported thin clients from multiple vendors.
- Network considerations, and call flow information.
- Known limitations, and some troubleshooting information.
Important Terminology
Optimized for MS Teams - This means the virtual desktop environment, the endpoint device connecting to the virtual desktop, and MS Teams installed in the virtual desktop has been fully optimized to support real-time audio/video calling and meetings in MS Teams.Unoptimized for MS Teams - This means MS Teams has been installed in a virtual desktop environment without any optimizations.
Real-Time Audio/Video (RTAV) - A delivery mechanism between the virtual desktop and the endpoint device that facilitates MS Teams audio/video calling and meetings. Each virtual environment vendor (Microsoft, Citrix, & VMware) have developed their own technologies to support RTAV.
Microsoft's Guidance forMS Teams in
Virtual EnvironmentsMicrosoft's guide for running MS Teams in a Virtualized Desktop Infrastructure (VDI) environment is very comprehensive, and it should be a client's starting point for understanding the ins and outs of running MS Teams in a virtual environment. The client should pay close attention to the following parts of the guide:
- MS Teams installation and upgrade requirements
- The MS Teams performance considerations
- Known issues and limitations
MS Teams in Workspaces (Citrix)
Some highlights and information about Workspaces as it relates to MS Teams:
VMware Horizon DaaS
The below VMware Horizon DaaS support matrix provides information as it relates to MS Teams.
Evolve IP VMware Horizon DaaS Products
Desktop | Specs | RTAV Support | Microsoft Certified | Optimized for MS Teams | Important Notes |
---|---|---|---|---|---|
DaaS Standard Seat | 2 vCPU, 4GB RAM | The DaaS Standard Seat is only supported with MS Teams when |
audio/video calls and meetings are |
- Minimum endpoint requirements (hardware, operating systems, and software)
- Recommended peripherals (headsets & webcams).
- A list of supported thin clients from multiple vendors.
- Network considerations, and call flow information.
- Known limitations, and some troubleshooting information.
disabled. | |||||
DaaS Premium Seat | 2 vCPU, 8GB RAM | DaaS Premium meets the minimum requirements for MS Teams WITHOUT RTAV enabled. | |||
DaaS Ultimate Seat | 2 vCPU, 16GB RAM | DaaS Ultimate runs all of the features of MS Teams including RTAV but does not meet Microsoft’s recommendation of 4vCPU. |
MS Teams in VMware Horizon DaaS
Some highlights and information about VMware Horizon DaaS as it relates to MS Teams or any RTAV collaboration software (Skype, Zoom, Webex)- Microsoft Teams with Real-Time Audio-Video is supported on Horizon Agent 7.9 and later on Windows, Linux, and Mac clients.
- Currently, VMware Horizon DaaS is not "certified" by Microsoft (like Citrix) for MS Teams.
- VMware's minimum requirements for running MS Teams with real-time audio/video (RTAV) is 4 vCPU and 4 GB RAM.
- The product, engineering, and proserv teams are currently testing our DaaS Premium & Ultimate Seats to see if they can handle MS Teams with RTAV features enabled.
- Our engineering team is currently looking into the ability to offer virtual desktops with 4 vCPUs. No ETA at this time.
- Minimum requirements and additional information can be found in VMware's public guide: Configuring MS Teams for real-time audio/video.
- RTAV not supported on WYSE thin clients at this time. WYSE is planning a future update to thinOS to provide better support for RTAV.
Evolve IP VMware Horizon DaaS Products
2 vCPU, 4GB RAM
The DaaS Standard Seat is only supported with MS Teams when audio/video calls and meetings are disabled.
Clients who try to run MS Teams with audio/video calls and meetings will see a significant hit to the desktop's performance.
The DaaS Premium Seat is only supported with MS Teams when audio/video calls and meetings are disabled.
We are currently testing the ability of this seat to support all MS Teams features,
The DaaS Ultimate Seat is only supported with MS Teams when audio/video calls and meetings are disabled.
We are currently testing the ability of this seat to support all MS Teams features,