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- The 4.13 report now includes the following fields: Inbound Handled in BP/Channel, Non-Campaign Handled by Agent, and Campaign Handled.
- The 3.05 report now includes the Business Process Name field and denotes when a Chat session is closed.
- The 7.04 report now display the values of the Abandon Thresholds in the column headers.
- When selecting a folder, the report pane will display the reports contained inside that folder.
- The Subscriptions tab now includes the following fields: Report Name and the subscription’s Schedule.
- The word Report has been removed from the report names on the Report Output: 1.01, 1.04, 1.06, 2.01, 2.03, 3.01, 3.03, 4.01-05, 4.07-11, 4.14, 5.05, 6.01, 6.03, 6.04, and 7.01-05,
This release contains the following bug fixes:
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