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- eClients support retrieving session Id from query string. This enables launching an eClient with an active sessionID.
- Change API Trigger behavior - fire call only once when state changes
- Customer chat Web UI support for Unicode characters
- eSupervisor - Supervised Agents-> Detailed KPI breakdown.
- eSupervisor - Add the Alarms and Warnings colors to the KPIs on the monitor.
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- Any changes made to your environment must be fully deployed via Setup before the upgrade, and previously deployed versions will no longer be available after the upgrade.
- If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
- Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.
For more details about the steps each customer can take after the release, see the Post-Release Testing.