We are excited to announce that the XTIUM Contact Suite (XCS) v2025.10 release will be available on Oct 26, 2025.
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New Features and Improvements
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- SETUP - Enable Variable Support for “From” Number in Pass-to-Address Transfers.
- eClients support retrieving session Id from query string. This enables launching an eClient with an active sessionID.
- Change API Trigger behavior - fire call only once when state changes
- Customer chat Web UI support for Unicode characters
- eSupervisor - Supervised Agents-> Detailed KPI breakdown.
- eSupervisor - Add the Alarms and Warnings colors to the KPIs on the monitor.
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- Any changes made to your environment must be fully deployed via Setup before the upgrade, and previously deployed versions will no longer be available after the upgrade.
- If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
- Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.
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