We are excited to announce that the XTIUM Contact Suite (XCS) v2025.10 release will be available on Oct 26, 2025.

New Features and Improvements

SETUP - Rename 'Leave Voice Message' activity to 'Leave Message' since it now handles voice and text messages
Supervisor App - BP monitor->Current interactions - Entry Time column changed to Date-Time format instead of just Date
SETUP - Leave Message activity - Max recording time should start counting after the prompts
eAdmin - Implement new subscription method for Teams Presence integration.

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SETUP - Agent multi Business Process Assignments. Quick method to assign agents and supervisors to multiple BP's.

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SETUP - Enable Variable Support for “From” Number in Pass-to-Address Transfers:

Image Modified

eClients support retrieving session Id from query string. This enables launching an eClient with an active sessionID.
Change API Trigger behavior - fire call only once when state changes
Customer chat Web UI support for Unicode characters
eSupervisor - Supervised Agents-> Detailed KPI breakdown.

eSupervisor - Supervised Agents-> Detailed KPI breakdown:

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eSupervisor - Supervised Agents - Default set of KPIs:

API - New method to search interactions
Campaign Management - Modify calculated concurrent campaign calls limit to weight only campaigns with non-zero calls to be processed

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Any changes made to your environment must be fully deployed via Setup before the upgrade, and previously deployed versions will no longer be available after the upgrade.
If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.

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