Introduction
The Unity Agent application allows call center agents to answer and manage calls in a downloaded interface. The application will allow you to manage your ACD state, place outbound calls, transfer, conference, and apply disposition codes.
Live Webinar Training
Please join us on one of our regularly scheduled webinar trainings conducted by an Evolve IP Training Specialist. This public training session will cover a standard agenda for the applicable topic and product(s), while also allowing for Q&A. Our public training sessions are free to attend for all Evolve IP clients.
Follow the link below to register for an upcoming public training session for this topic. From there, choose the scheduled date and time you wish to attend and fill out the registration form. After completing your registration, you will receive an email with the training session details.
CLICK HERE TO REGISTER FOR UNITY AGENT TRAINING
On-Demand Training
e-Learning training courses can be found in the Evolve IP Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all Evolve IP clients and accessible via the Evolve IP Client Training Center.
Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your Evolve IP Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@evolveip.net to register your organization in the LMS.
Unity Agent Training - UC-One, Webex and Handset Endpoints
Unity Agent Training - Microsoft Teams Endpoints
Supporting Documentation
Unity Agent - Quick Reference Guide
Unity Agent - User Guide
Downloads
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Return to BroadWorks Call Center Agent Training
Do you have a training related question? Email us at training@evolveip.net
We will respond within 24 hours on normal business days.