We are excited to announce that the XTIUM Contact Suite (XCS) v2025.10 release will be available on Oct 26, 2025.
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New Features and Improvements
- SETUP - Rename 'Leave Voice Message' activity to 'Leave Message' since it now handles voice and text messages
- Supervisor App - BP monitor->Current interactions - Entry Time column changed to Date-Time format instead of just Date
- SETUP - Leave Message activity - Max recording time should start counting after the prompts
- eAdmin - Implement new subscription method for Teams Presence integration. See Image01.
Image01 - eAdmin - Teams Presence integration:
- SETUP - Agent multi Business Process Assignments. Quick method to assign agents and supervisors to multiple BP's. See Image02a and Image02b.
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Image02b:
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- SETUP - Enable Variable Support for “From” Number in Pass-to-Address Transfers. See Image03.
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- eClients support retrieving session Id from query string. This enables launching an eClient with an active sessionID.
- Change API Trigger behavior - fire call only once when state changes
- Customer chat Web UI support for Unicode characters
- eSupervisor - Supervised Agents-> Detailed KPI breakdown. See Image04.
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- eSupervisor - Add the Alarms and Warnings colors to the KPIs on the monitor. See Image05.
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- eSupervisor - Supervised Agents - Default set of KPIs. See Image06.
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- API - New method to search interactions
- Campaign Management - Modify calculated concurrent campaign calls limit to weight only campaigns with non-zero calls to be processed
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- Any changes made to your environment must be fully deployed via Setup before the upgrade, and previously deployed versions will no longer be available after the upgrade.
- If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
- Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.
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