Table of Contents

Must haves- 

1. Settings for the ECS Org in Carrier Admin
   1. this is to enable WebRTC for the whole org
2. User setup for the eAgent device in Ossmosis.
3. User setup for the eAgent softphone in ECS Setup
   
   1. steps 2 and 3 are per user

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Incoming Call Interaction

Accepting a Call

When a new call interaction is being offered to an agent, the call can be answered on your eAgent browser.

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