We are excited to announce that the XTIUM Contact Suite (XCS) v2025.10 release will be available on Oct 26, 2025.

New Features and Improvements

SETUP - Rename 'Leave Voice Message' activity to 'Leave Message' since it now handles voice and text messages
Supervisor App - BP monitor->Current interactions - Entry Time column changed to Date-Time format instead of just Date
SETUP - Leave Message activity - Max recording time should start counting after the prompts
eAdmin - Implement new subscription method for Teams Presence integration. See Image01.

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SETUP - Agent multi Business Process Assignments. Quick method to assign agents and supervisors to multiple BP's. See Image02a and Image02b.

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Image02b:

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SETUP - Enable Variable Support for “From” Number in Pass-to-Address Transfers. See Image03.

Image03 - SETUP - Enable Variable Support for “From” Number in Pass-to-Address Transfers:

eClients support retrieving session Id from query string. This enables launching an eClient with an active sessionID.
Change API Trigger behavior - fire call only once when state changes
Customer chat Web UI support for Unicode characters
eSupervisor - Supervised Agents-> Detailed KPI breakdown. See Image04.

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eSupervisor - Add the Alarms and Warnings colors to the KPIs on the monitor. See Image05.

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Image06: eSupervisor - Supervised Agents - Default set of KPIs:

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API - New method to search interactions
Campaign Management - Modify calculated concurrent campaign calls limit to weight only campaigns with non-zero calls to be processed

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Bug Fixes

SETUP - Dynamic Routing Data - export error when working with large datasets
Agent App - "Mandatory Disposition Code" Background indication is no longer visible
Agent - If configured with “Enable Incoming Call Remote Accept On Primary Device” as disabled, the agent will not be able to handle callbacks with preview state
eAdmin - Proactive Chat - Blank time zone selection when no schedules are configured
Agents Set to No Answer break by the system
Stuck interactions when No answer timeout matches Teams VM timeout while Teams is used as terminal
API Trigger - Interaction Start - Not Working as expected
Agent Ready Idle For Hours after Specific Interaction. Not being offered with queued calls
Web chat sending HTML code instead of line break
Voicemail email is not being sent

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Any changes made to your environment must be fully deployed via Setup before the upgrade, and previously deployed versions will no longer be available after the upgrade.
If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.

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