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4. Select the Actions Icon and then the Save Icon
Assigning an Agent Threshold Profile
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- Remove Agent: Remove Agent will delete the Agent from the profile and they will no longer be assigned to any active Agent Threshold Profile
Assigning Agent Threshold Profiles to Individual Agents
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1. Navigate to the agent by selecting Queues, Supervisors & Agents on the OSSmosis Call Center Banner and then select Manage under Manage Agents
2. A list of all Call Center Agents for the location will load.
3. Select the Options Icon followed by Settings, next to the appropriate agent.
4. Under the Agent Threshold Profile drop down in the agents settings, select the new Threshold Profile to be assigned to the agent.
5. Select the Action Icon and select Save
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