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More details can be found here: AI Directory Search

 
2.    Copilot Agent AI Assistant - When enabled, this bot is designed to help agents and supervisors quickly look up information using natural language within the ECS applications. The knowledge base for this bot is configured per customer and may use the customer's public or private websites, Confluence, or any other data source.

More details can be found here:  Copilot AI Assistant for Agents 

New Features and Improvements

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