We are excited to announce the Evolve Contact Suite (ECS) v2025.1 release will be available on January 19, 20242025.
This release contains the following feature enhancements and bug fixes.
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- SETUP - Flows can access and use incoming SMS text using Interaction.TextualData field.
- SETUP - Use the ‘Destination DID’ as the Caller ID (CLID) for callbacks instead of the default BP caller ID.
- SETUP - Global variable quick-task window improvements.
- SETUP - Additional verbs were added to the REST API execution. See details https://support.evolveip.net/display/APD/AIR-16657%3A+ADD+Verbs+to+RESTAPI?src=jira ECS Setup: Implementation - Rest API.
- SETUP - Support special characters in P&C selection choice labels on chat interactions.
- SETUP - Fixed the activity style for displaying the "Flag" data type.
- SETUP - Expose Interaction.BusinessProcess on SETUP flow editor.
- SETUP Wizard - replace fixed media repository with TTS texts and add a default callback function to newly created orgs.
- eAgent - WebRTC DTMF - Play Tone.
- eAgent - Handling of Register results.
- eSupervisor - Supervised Interactions - Support all Agent states in the Agent State filter.
- eSupervisor - Agent Monitor additional filters.
- Report Scheduler - Automatically delete disabled subscriptions that were not executed successfully in the past 4 months.
- Report Scheduler - 5.02 Report - Add Queued Column.
- Report Scheduler - New report - 3.06 Agent Assignments to Campaign.
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