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| Agent Statistics | Some BP and Agent KPI statistics are not updating in real time | Resolved with ECS 5.3.3 release and Web Agent Version Release | ||
| Default Outgoing Telephony BP | Changing the Default Outgoing Telephony BP | Time Zone | Time zone does not properly save in settings. | Upcoming patch release - TBD |
| SMS/Email Media Type | Will not be fully developed until after the ECS 5.3.3 Release |
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