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- The 7.x reports will no longer include Callbacks in the Calls Queued calculation.
- The 2.01 report displayed no results when an interaction Direction was selected.
- The 3.04 report incorrectly included Pre Queue Duration in the Abandon time field.
- In certain scenarios a Callback requested in the queue was considered Abandoned if the caller disconnected before the system confirmed their callback request.
This release contains the following known limitations:
In some situations, a Callback will remain in Pending status instead of being offered to an Agent in the Ready state. The Callbacks will appear in the "Callbacks to be processed" metric inside Supervisor and will need to be activated using the "Send to Queue" command.