Confluence

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Confluence is a content management system that allows companies to post and organize documents of any kind. For our purposes, the best way to define it would be that it is a global Knowledge Base made up of smaller knowledge bases.

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1. The Evolve IP Knowledge Base - our customer-facing knowledge base
2. Home - our internal-only knowledge base that serves multiple purposes
3. Functional Area-specific spaces. Examples include
   1. proddev
   2. Compute Product
   3. Service Delivery
   4. and more...

The Evolve IP Knowledge Base

The space called "Evolve IP Knowledge Base" is our customer-facing Knowledge Base. Its primary goal is to provide our clients with product-specific articles with our Technical Library, Product Guides, Training Resources, Downloads, and important bulletins/announcements.

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This space also includes a section that is internal-only. This section includes Release Notes, our Product Manual, and various internal guides including our Jira Service Desk Manual.

HOME

The space called "Home" is our internal space that serves as "home" to a variety of data. It serves three primary functions:

1. Retains all "source" documents that exist on the The Evolve IP Knowledge Base, such as...
   1. Important tool-specific guides (Confluence guide, Evolve IP Help Center Guide, JSD Guide)
   2. Product Manual
   3. Technical Library
   4. Downloads
2. Serves as home for our Client information
3. Retains some functional-area specific documentation, such as
   1. The Client Support Center
   2. ITaaS
   3. Organizational Development
   4. BOSS

Use case examples

Product Development uses this space to post technical articles for our products

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Sales uses this space to post new Client information

Functional area-specific spaces

We have various other spaces specific to functional areas that were too large to place within the functional-area section of our Home space. You can access all of them by clicking the "Spaces" menu in the top menu bar of Confluence.

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