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Below are the steps to collect and send ECS Application Logs to Support for troubleshooting.  The location to collect logs is different in each application (screen shots below), however the steps to collect and send logs are the same.

Table of Contents

How to Collect Application Logs

  1. Activate the Send Report to Support function:
    1. On the Agent application, open the Settings Menu and select 'Send Report to Support'.
    2. On the Setup, Supervisor or Wallboard application, select the Paper Clip icon. For more details, see the next section.
  2. Once selected, the Gather and Send Report window will open

...

4. Once completed, a notification window will appear. 

Activating Log Collection 

Setup

Supervisor

Agent

Wallboard