Description
The BroadWorks Web Agent Application allows users to answer and manage ACD calls. The application will allow you to manage your ACD state, answer and receive calls, transfer, conference, and manage disposition codes.
Supporting Documentation
Below you will find informational documents for the BroadWorks Web Agent Application.
Web Agent - Quick Reference Guide
Web Agent - User Guide
Return to BroadWorks Call Center Agent Training
Return to BroadWorks Call Center Training Page
Return to Training Resources Page
Do you have a training related question? Email us at training@evolveip.net