Evolve IP’s Post Call Survey is an audio based survey used by contact centers at the end of voice interaction with an agent. It is fully integrated with Evolve IP’s HPBX Call Center solution and provide customers with an automated process to receive immediate customer feedback about the call center experience. Post Call Surveys will be delivered to customers in a custom script environment or with pre-recorded messaging that will be provisioned against a customer account. PCS has an excellent return on investment from savings that occur by automation, quality assurance, and customer and employee satisfaction.