Page History

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• SETUP - Rename 'Leave Voice Message' activity to 'Leave Message' since it now handles voice and text messages
• Supervisor App - BP monitor->Current interactions - Entry Time column changed to Date-Time format instead of just Date
• SETUP - Leave Message activity - Max recording time should start counting after the prompts
• eAdmin - Implement new subscription method for Teams Presence integration. 

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• SETUP - Agent multi Business Process Assignments. Quick method to assign agents and supervisors to multiple BP's.

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• SETUP - Enable Variable Support for “From” Number in Pass-to-Address Transfers.

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• eClients support retrieving session Id from query string. This enables launching an eClient with an active sessionID.
• Change API Trigger behavior - fire call only once when state changes
• Customer chat Web UI support for  Unicode characters
• eSupervisor - Supervised Agents-> Detailed KPI breakdown.

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• eSupervisor - Add the Alarms and Warnings colors to the KPIs on the monitor.

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• eSupervisor - Supervised Agents - Default set of KPIs.

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• API - New method to search interactions
• Campaign Management - Modify calculated concurrent campaign calls limit to weight only campaigns with non-zero calls to be processed

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