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- SETUP - Rename 'Leave Voice Message' activity to 'Leave Message' since it now handles voice and text messages
- Supervisor App - BP monitor->Current interactions - Entry Time column changed to Date-Time format instead of just Date
- SETUP - Leave Message activity - Max recording time should start counting after the prompts
- eAdmin - Implement new subscription method for Teams Presence integration. See Image01.
Image01 - eAdmin - Teams Presence integration:
- SETUP - Agent multi Business Process Assignments. Quick method to assign agents and supervisors to multiple BP's. See Image02a and Image02b.
Image02a - SETUP - Agent multi Business Process Assignments:
Image02b:
- SETUP - Enable Variable Support for “From” Number in Pass-to-Address Transfers. See Image03.
Image03 - SETUP SETUP - Enable Variable Support for “From” Number in Pass-to-Address Transfers:
- eClients support retrieving session Id from query string. This enables launching an eClient with an active sessionID.
- Change API Trigger behavior - fire call only once when state changes
- Customer chat Web UI support for Unicode characters
- eSupervisor - Supervised Agents-> Detailed KPI breakdown. See Image04.
Image04 - eSupervisor - Supervised Agents-> Detailed KPI breakdown:
- eSupervisor - Add the Alarms and Warnings colors to the KPIs on the monitor. See Image05.
Image05 - eSupervisor - Add the Alarms and Warnings colors to the KPIs on the monitor:
- eSupervisor - Supervised Agents - Default set of KPIs. See Image06.
Image06: eSupervisor - Supervised Agents - Default set of KPIs:
- API - New method to search interactions
- Campaign Management - Modify calculated concurrent campaign calls limit to weight only campaigns with non-zero calls to be processed
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