We are excited to announce the XTIUM Contact Suite (XCS) v2025.3 release will be available on March 25, 2025.
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NOTICE: XCS API v1 was deprecated EOY 2024. The service was taken down on Feb 16 for maintenance. Make sure your API calls to XCS are implementing V2 using this URL https://ecs-api.voip.evolveip.net/API/v2/ |
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New AI Features
1. AI AI Directory Search - New SETUP activity AI Directory Search, based on the existing "Find Directory User" activity.
The activity is integrating AI by using so-called "embeddings". This is AI-vectorized data on which you can perform (mathematicalclose-match) searches. It is active on the Chat or Voice (Speech enabled) media types. For voice, we use Azure Speech-To-Text to transcribe user input to be used as the search input.
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More details can be found here: AI Directory Search
2. Copilot Agent AI Assistant - This When enabled, this bot is designed to help customer agents and supervisors with their internal organization business logicquickly look up information using natural language within the ECS applications. The knowledge base for this bot is configured per customer and should point to may use the customer's public and or private websites, Confluence, or any other data source.
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