Date: Fri, 29 Mar 2024 04:32:47 -0400 (EDT) Message-ID: <393000423.6686.1711701167992@confluence-01.evolveip.net> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_6685_1072852139.1711701167991" ------=_Part_6685_1072852139.1711701167991 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
To ensure the continuity of operations of your business in the wake of t= he Coronavirus (COVID-19), Evolve IP offers the following assistance to hel= p you prepare your business for workforce remote connectivity and Work From= Home (WFH) capabilities:
Your call flow may be managed from anywhere via the Evolve IP OSSmosis p= ortal, which can be accessed by authorized administrators via https://ossmosis.evolveip.net/Ossmosis5/app/. Please refer to= the user guide&nbs= p;for more details.
There are various ways that your users can utilize the Evolved Off= ice from home.
Remote User Network Setup:
<=
/strong>If your users are bringing their handsets home with them, its likel=
y that the handset's network settings need to be modified to work at home. =
Most office phones are configured wit=
h a VLAN ID which needs to be removed using the menus on the phone. The loc=
ation within the menu and name of the setting will vary by manufacturer but=
are usually found under the Network and/or Ethernet settings menu. For Pol=
ycom handsets, please review the detailed instructions in Remote User Networking Gui=
de. For other handsets, refer to Yealink Phon=
e Configuration or Cisco MPP Phone Configuration<=
/a>.
Remote Phone Setup Videos
On-Demand Training - Pre-recorded training session= s with a variety of topics including UC-One.
Live Public Sessions - Live trainer based trainings free of= cost open to anyone. Additional UC-One Training recently added!
Evolved Contact Suite is a Cloud Based Contact Center system that provid= es essential business continuity capabilities. Refer to ECS - Business Continuity Pl= anning for Routing Best Practices and enabling Work From Home Agents.= p>
Click here for more ECS information.
Evolve IP DaaS frees businesses from the endless cycle of purchasing, su= pporting, upgrading and ultimately replacing local PCs by providing a untet= hered =E2=80=9Cvirtual=E2=80=9D work space that can be accessed from anywhe= re, at any time, on a variety of devices and for a predictable monthly fee.= Accessing your DaaS desktop will not change during a work from home = situation. Clients should use their same connection server URL. = Access methods are as folllows:
If you require further assistance, feel free to contact our 24x7 C= lient Support Center. Due to Coronavirus (COVID-19), we anticipate he= avier than normal volume in our support organization and we appreciate your= patience.
Email: support@evolveip.net
Phone: 877-459-4347, Option 2
Evolve IP Knowledge Base: https://support.evolveip.net/
At Evolve IP, our Purpose-Built Cloud Solutions ena= ble today's mobile workforce, and since all of our Associates utilize those= solutions everyday we are uniquely positioned to ensure continued operatio= ns in the wake of the Coronavirus (COVID-19). It is also important to= note that we have a very robust disaster recovery and business continuity = plan, and should we need to enact it we have the ability for 100% of our wo= rkforce to work remotely while continuing to service our clients around the= world.
Like many organizations, Evolve IP has also taken s= everal precautionary measures, including placing a moratorium on all intern= ational travel and limiting domestic travel as much as possible. We a= re following the guidance of the World Health Organization (WHO), Center fo= r Disease Control (CDC) and local authorities in affected regions. Our prio= rity remains the safety of our colleagues, clients, and partners. We = have also educated our Associates on that guidance, which includes tips on = improved hygiene and instructions to stay home if they exhibit any symptoms= . Additionally, all of our managers have been instructed to keep an e= ye out for anyone exhibiting symptoms and to send those individuals home im= mediately.
As the situation with COVID-19 continues to evolve,= we will reevaluate our plans regularly and will augment them as necessary = to ensure that any potential threat to our Associates is addressed immediat= ely, and to ensure that we continue to provide the world-class support that= you have come to expect from Evolve IP.