Summary

Evolve IP requires the following best practices be implemented with DaaS, ensuring best user experience and supportability. As the client administrator, you are responsible to understand and implement all or some of the policies below, based on your specific requirements.

Evolve IP service delivery requires that the following be setup, configured and tested prior to entering a UAT phase of the project. Long term Evolve IP support and SLA's will be contingent upon the client environment being in compliance with the following recommendations and best practices.

Recommended Best Practices and Policies:

Disabling Windows Feature Updates

A feature update is when Windows 10 version 1903 is upgraded to the next feature release of Windows 10 1909. This update process can impact performance and functionality of your desktops for many reasons such as 3rd party vendors who needs to test the update from Microsoft before they will deploy their own update. Disabling the Windows feature update reduces the impact of this process and maintains the stability of your DaaS platform.

Applications and Load Over Time - Memory Requirements Will Grow

Memory resources are a driving factor in the performance of your DaaS seat. It is important to recognize that over time as you add new applications that were not part of the initial design requirements, less free memory (RAM) can constrain performance. Specifically, Real Time Audio Video collaboration tools will see a performance decrease as memory is consumed by additional applications. See the Real Time Audio Video Collaboration Tools section below for more details.

It is recommended that before you add new applications or software to check with Evolve IP to see if any changes to the DaaS seat resources are necessary.

Real Time Audio Video Collaboration Tools

Real Time Audio Video (RTAV) collaboration has become a standard tool for every business. It is important to recognize that the manufacturer's recommendation to use RTAV tools like Microsoft Teams and Zoom is to run them locally from the users endpoint. Evolve IP deploys our vendor's RTAV optimizations in order to provide the best RTAV possible outside of running from the local endpoint. RTAV will have performance and feature limitations running in DaaS when compared to to running them from your local machine. We have detailed our experience with RTAV in virtualized environments here for your reference to help you select the best DaaS seat option.

Group Policy Objects

GPOs are settings within Microsoft's OS that define what a system will look like and how it will behave for a defined group of users. For example, GPOs enable control over a user's ability to access restricted files, run 3-D graphics, deploy new software, run background processes and limit a user's access to applications like the payroll software.

Evolve IP has provided the following GPOs to provide the best user experience:

Microsoft Teams Optimization

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title	Performance Optimization GPOs

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title	Microsoft Teams Optimization
type	hint

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 - Microsoft Teams Optimization
Evolve IP can provide the needed admx/adml files if these options are missing.
1. The ADMX files would get copied into your “Policy Definitions” folder
2. The ADML files would get copied into your “Policy Definitions\en-US” folder
Right-click the GPO that you created for the group policy settings and select Edit.
1. Computer Configuration -> Policies -> Administrative Templates -> VMware View Agent Configuration → VMware HTML5 Features → VMware WebRTC Redirection Features
  1. Enable Media Optimization for Microsoft Teams
    1. Enabled

Zoom OptimizationZoom

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IE Graphics Optimization
type	hint

Prevent Bing Extension for Chrome

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title	Prevent Bing Extension for Chrome
type	hint

Download and install the Microsoft Office Group Policy Templates (ADMX and ADML files)

https://www.microsoft.com/en-us/download/details.aspx?id=49030

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 - Disable Bing
Right-click the GPO that you created for the group policy settings and select Edit.

Navigate to Computer Configuration -> Policies -> Administrative Templates -> Microsoft Office 2016 (Machine) -> Updates
Look through the list of policies and double-click on the Don't install extension for Microsoft Search in Bing that makes Bing the default the search engine option.
Select Enabled and then press Apply followed by OK to configure the policy.

Windows 10 Device Registration

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 - IE Graphics Optimization
Right-click the GPO that you created for the group policy settings and select Edit.
1. User Configuration -> Preferences -> Windows Settings -> Registry
  1. Action: Create
  2. Hive: HKEY_CURRENT_USER
  3. Key Path: Software\Microsoft\Internet Explorer\Main
  4. Value Name: UseSWRender
  5. Value Type: REG_DWORD
  6. Value Data: 00000001
  7. Base: Hexadecimal

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title	Chrome Graphics Optimization
type	hint

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 - Chrome Graphics Optimization
Evolve IP can provide the needed admx/adml files
1. Copy CHROME.ADMX into your “Policy Definitions” folder
2. Copy CHROME.ADML into your “Policy Definitions\en-US” folder
Right-click the GPO that you created for the group policy settings and select Edit.
1. Computer Configuration -> Polices -> Administrative Templates -> Google - > Google Chrome
  1. Use hardware acceleration when available: Disabled

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title	Chrome - Disable Software Reporter Tool
type	hint

Create new GPO Under the OU with the desktops in

Message Box

icon	build
title	Windows 10 Device Registration
type	hint

Create new GPO Under the OU with the desktops in

it with the name: Evolve IP - DaaS 3 -

Windows 10 Device Registration

Evolve IP can provide the needed admx/adml files if these options are missing.

The ADMX files would get copied into your “Policy Definitions” folder
The ADML files would get copied into your “Policy Definitions\en-US” folder

Chrome Disable Software Reporter Tool
Right-click the GPO that you created for the group policy settings and select Edit.

Computer Configuration ->

Policies

Preferences ->

Administrative Templates ->

Windows

Components

Settings ->

Device Registration

Register domain-joined computers as devices
1. Enabled

Computer Configuration -> Policies -> Administrative Templates -> Windows Components -> Windows Update

Do not connect to any Windows Update Internet Locations
1. Disabled

Display and ScreensaverTurn Off Display

Registry
1. Registry Key 1:
  1. Action: Create
  2. Hive: HKEY_LOCAL_MACHINE
  3. Key Path: Software\Policies\Google\Chrome
  4. Type: DWORD
  5. Name: ChromeCleanupEnabled
  6. Value: 0
2. Registry Key 2:
  1. Action: Create
  2. Hive: HKEY_LOCAL_MACHINE
  3. Key Path: Software\Policies\Google\Chrome
  4. Type: DWORD
  5. Name: ChromeCleanupReportingEnabled
  6. Value: 0

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Office 2016/2019/365 Graphics Optimization
type	hint

Create

NOTE: This GPO is version specific. If using an older version of office, the appropriate ADMX/ADML files would be required.
Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 -

Turn Off Display

Right-click the GPO that you created for the group policy settings and select Edit.

Computer Configuration -> Administrative Templates -> System -> Power Management -> Video and Display Settings
1. Turn Off the Display (Plugged In): Enabled
2. Turn Off the Display (seconds): 0

Screensaver - No 3D screensavers are supported in DaaS.

PCoIP - Clipboard Redirection & vSphere Console Access

hint

Office 2016/2019/365 Graphics Optimization
Evolve IP can provide the needed admx/adml files
1. Copy all office ADMX files into your “Policy Definitions” folder
2. Copy all office ADML files into your “Policy Definitions\en-US” folder
Right-click the GPO that you created for the group policy settings and select Edit.
1. User Configuration -> Policies -> Administrative Templates -> Microsoft Office 2016 -> Miscellaneous
  1. Do not use hardware graphics acceleration: Enabled

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title	Microsoft Edge Graphics Optimization
type	generic

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icon

build

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PCoIP - Clipboard Redirection & vSphere Console Access

type

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 –

PcoIP

Microsoft Edge Graphics Optimization
Evolve IP can provide the needed admx/adml files

Copy PCOIP.ADMX

. Download Microsoft Edge for Business - Microsoft
1. Copy msedge.admx, msedgeupdae.admx, and msedgewebview2.admx into your “Policy Definitions” folder
2. Copy

PCOIP.ADML

1. msedge.adml, msedgeupdae.adml, and msedgewebview2.adml into your “Policy Definitions\en-US” folder
Right-click the GPO that you created for the group policy settings and select Edit.
1. Computer Configuration -> Policies -> Administrative ->

Classic -> PCoIP Session Variables -> Overridable Administrator Defaults

Enable access to a PCoIP session from a vSphere console
1. Enabled
Configure Clipboard Redirection
1. Enabled
2. Enabled in both directions

Blast - Screen Blanking & Clipboard Redirection

1. Microsoft Edge
2. User Hardware Acceleration when available
  1. Disabled

Blast - Screen Blanking & Clipboard Redirection

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title	Windows 10 & Update GPOs

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Windows 10 Device Registration
type	hint

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3

– Blast

- Windows 10 Device Registration
Evolve IP can provide the needed admx/adml files

Copy VDM_BLAST.ADMX

if these options are missing.
1. The ADMX files would get copied into your “Policy Definitions” folder

Copy VDM_BLAST.ADML

1. The ADML files would get copied into your “Policy Definitions\en-US” folder
Right-click the GPO that you created for the group policy settings and select Edit.
1. Computer Configuration -> Policies -> Administrative Templates ->

Classic

1. Windows Components ->

VMware Blast

Screen Blanking
1. Disabled
Configure Clipboard Redirection
1. Enabled
2. Enabled in both directions

Internet Explorer Graphics Optimization

1. Device Registration
  1. Register domain-joined computers as devices
    1. Enabled
2. Computer Configuration -> Policies -> Administrative Templates -> Windows Components -> Windows Update
  1. Do not connect to any Windows Update Internet Locations
    1. Disabled

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title	Disable Peer to Peer Windows Updates
type	generic

Create new GPO under

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icon	build
title	IE Graphics Optimization
type	hint

Create new GPO Under

the OU with the desktops in it with the name: Evolve IP- DaaS 3 -

IE Graphics

Windows Update Delivery Optimization
Right-click the GPO that you created for the group policy

settings

settins and select Edit.

User

1. Computer Configuration ->

Preferences -> Windows Settings -> Registry

Action: Create
Hive: HKEY_CURRENT_USER
Key Path: Software\Microsoft\Internet Explorer\Main
Value Name: UseSWRender
Value Type: REG_DWORD
Value Data: 00000001
Base: Hexadecimal

Microsoft Edge Graphics Optimization

1. Policies → Administrative Templates → Windows Components → Delivery Optimization
  1. Edit Download Mode
    1. Enabled
    2. HTTP only (0)

Message Box

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title	Allow Windows Store Apps to Auto Update
type	hint

Create new 7GPO

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title	Microsoft Edge Graphics Optimization
type	generic

Create new GPO

Under the OU with the desktops in it with the name: Evolve IP - DaaS 3

– Microsoft Edge Graphics Optimization

Evolve IP can provide the needed admx/adml files. Download Microsoft Edge for Business - Microsoft

Copy msedge.admx, msedgeupdae.admx, and msedgewebview2.admx into your “Policy Definitions” folder
Copy msedge.adml, msedgeupdae.adml, and msedgewebview2.adml into your “Policy Definitions\en-US” folder

Right-click the GPO that you created for the group policy settings and select Edit.

Computer Configuration -> Policies -> Administrative -> Microsoft Edge
User Hardware Acceleration when available
1. Disabled

Disable Peer to Peer Windows Updates

- Windows Store Apps
Right-click the GPO that you created for the group policy settings and select Edit.
1. Computer Configuration -> Preferences -> Windows Settings -> Registry
  1. Action: Delete
  2. Hive: HKEY_LOCAL_MACHINE
  3. Key Path: Software\Policies\Microsoft\WindowsStore
  4. Value Name: AutoDownload

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icon	build
title	DaaS Windows Updates
type	hint

Create new GPO Under

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title	Disable Peer to Peer Windows Updates
type	generic

Create new GPO under

the OU with the desktops in it with the name:

Evolve IP - DaaS 3 - Windows

Update Delivery Optimization

Updates
Right-click the GPO that you created for the group policy

settins

settings and select Edit.
1. Computer

Configuration -> Policies → Administrative Templates → Windows Components → Delivery Optimization

Edit Download Mode
1. Enabled
2. HTTP only (0)

Google Chrome Graphics OptimizationChrome Graphics Optimization

1. Configuration → Policies → Administrative Templates → Windows Components → Windows Updates → Windows Updates for Business
  1. Select when Preview Builds and Feature Updates are received: Enabled
    1. Select the Windows readiness level for the updates you receive: Semi-annual Channel
    2. After a Preview Build or Feature Update is released, defer receiving it for this many days: 366

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RMM Windows Firewall Exceptions
type	hint

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 -

Chrome Graphics OptimizationEvolve IP can provide the needed admx/adml files

Copy CHROME.ADMX into your “Policy Definitions” folder

Copy CHROME.ADML into your “Policy Definitions\en-US” folder

Windows Firewall
Right-click the GPO that you created for the group policy settings and select Edit.
1. Computer

Configuration -> Polices -> Administrative Templates -> Google Chrome

Use hardware acceleration when available: Disabled

Google Chrome Disable Software Reporter Tool

generic

1. Configuration → Polices → Administrative Templates → Network → Network Connections → Windows Defender Firewall → Domain Profile
  1. Windows Defender Firewall: Allow inbound file and printer sharing exception : Enabled
    1. Allow unsolicited incoming messages from these IP addresses: 10.200.1.0/24
  2. Windows Defender Firewall: Allow ICMP exceptions: Enabled
    1. Options: Allow inbound echo request
  3. Windows Defender Firewall: Allow inbound remote administration exception: Enabled
    1. Allow unsolicited incoming messages from these IP addresses: 10.200.1.0/24

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title	User Group Policy Loopback
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title

Chrome - Disable Software Reporter Tool

type

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 -

Chrome Disable Software Reporter Tool

User Group Policy Loopback
Right-click the GPO that you created for the group policy settings and select Edit.
1. Computer Configuration -> Policies ->

Preferences

1. Administrative Templates ->

Windows Settings

1. System ->

Registry

Registry Key 1:
1. Action: Create
2. Hive: HKEY_LOCAL_MACHINE
3. Key Path: Software\Policies\Google\Chrome
4. Type: DWORD
5. Name: ChromeCleanupEnabled
6. Value: 0
Registry Key 2:
1. Action: Create
2. Hive: HKEY_LOCAL_MACHINE
3. Key Path: Software\Policies\Google\Chrome
4. Type: DWORD
5. Name: ChromeCleanupReportingEnabled
6. Value: 0

Office 2016/2019/365 Graphics Optimization

1. Group Policy
  1. Configure user Group Policy Loopback processing mode: Enabled
    1. Mode: Merge
Ensure this GPO is processed last.

Office 2016/2019/365 Graphics Optimization

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borderColor	#000000
title	User Experience GPOs

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icon	build

Turn Off Display
type	hint

NOTE: This GPO is version specific. If using an older version of office, the appropriate ADMX/ADML files would be required.

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 -

Office 2016/2019/365 Graphics Optimization

Evolve IP can provide the needed admx/adml files

Copy all office ADMX files into your “Policy Definitions” folder
Copy all office ADML files into your “Policy Definitions\en-US” folder

Right-click the GPO that you created for

Turn Off Display
Right-click the GPO that you created for the group policy settings and select Edit.

User

1. Computer Configuration ->

Policies

1. Administrative Templates ->

Administrative Templates

1. System ->

Microsoft Office 2016

1. Power Management ->

Miscellaneous

Do not use hardware graphics acceleration: Enabled

Outlook - Cached Mode EnabledOutlook - Cached Mode Enabled

1. Video and Display Settings
  1. Turn Off the Display (Plugged In): Enabled
  2. Turn Off the Display (seconds): 0

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icon	build

PCoIP - Clipboard Redirection & vSphere Console Access
type	hint

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3

- Outlook Cached Mode.Right-click the GPO that you created for the

– PcoIP
Evolve IP can provide the needed admx/adml files
1. Copy PCOIP.ADMX into your “Policy Definitions” folder
2. Copy PCOIP.ADML into your “Policy Definitions\en-US” folder
Right-click the GPO that you created for the group policy settings and select Edit.

User

1. Computer Configuration -

> Policies

1. > Policies -> Administrative

Templates → Microsoft Outlook 2016 → Account Settings → Exchange → Cached Exchange Mode

Set Cached Exchange Mode Sync Settings to enabled and 3 months unless customer requests longer duration

Set Use Cached Exchange Mode for new and existing Outlook profiles to enabled.

User Configuration -> Policies -> Administrative Templates → Microsoft Outlook 2016 → Outlook Options → Delegates

Set Disable shared mail folder caching to enabled

Allow Windows Store Apps to Auto UpdateAllow Windows Store Apps to Auto Update

1. -> Classic -> PCoIP Session Variables -> Overridable Administrator Defaults
  1. Enable access to a PCoIP session from a vSphere console
    1. Enabled
  2. Configure Clipboard Redirection
    1. Enabled
    2. Enabled in both directions

Message Box

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icon	build

Blast - Screen Blanking & Clipboard Redirection
type	hint

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3

- Windows Store Apps

Right-click the GPO that you created for the group policy settings and select Edit.

Computer Configuration -> Preferences -> Windows Settings -> Registry
1. Action: Delete
2. Hive: HKEY_LOCAL_MACHINE
3. Key Path: Software\Policies\Microsoft\WindowsStore
4. Value Name: AutoDownload

Windows UpdatesDaaS Windows Updates

– Blast
Evolve IP can provide the needed admx/adml files
1. Copy VDM_BLAST.ADMX into your “Policy Definitions” folder
2. Copy VDM_BLAST.ADML into your “Policy Definitions\en-US” folder
Right-click the GPO that you created for the group policy settings and select Edit.
1. Computer Configuration -> Policies -> Administrative -> Classic -> VMware Blast
  1. Screen Blanking
    1. Disabled
  2. Configure Clipboard Redirection
    1. Enabled
    2. Enabled in both directions

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icon	build

Outlook - Cached Mode Enabled
type	hint

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 -

Windows Updates

Outlook Cached Mode.
Right-click the GPO that you created for the group policy settings and select Edit.

Computer Configuration → Policies → Administrative Templates → Windows Components → Windows Updates → Windows Updates for Business

Select when Preview Builds and Feature Updates are received: Enabled
1. Select the Windows readiness level for the updates you receive: Semi-annual Channel
2. After a Preview Build or Feature Update is released, defer receiving it for this many days: 365

RMM Windows Firewall ExceptionsRMM Windows Firewall Exceptions

1. User Configuration -> Policies -> Administrative Templates → Microsoft Outlook 2016 → Account Settings → Exchange → Cached Exchange Mode
2. Set Cached Exchange Mode Sync Settings to enabled and 3 months unless customer requests longer duration
3. Set Use Cached Exchange Mode for new and existing Outlook profiles to enabled.
4. User Configuration -> Policies -> Administrative Templates → Microsoft Outlook 2016 → Outlook Options → Delegates
5. Set Disable shared mail folder caching to enabled

Message Box

title
icon	build

Prevent Bing as Default Search Engine
type	hint

Create new GPO

Download and install the latest Microsoft Office 365 Group Policy Templates (ADMX and ADML files)

https://www.microsoft.com/en-us/download/details.aspx?id=49030

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 -

Windows Firewall

Disable Bing
Right-click the GPO that you created for the group policy settings and select Edit.

Computer

Configuration → Polices → Administrative Templates → Network → Network Connections → Windows Defender Firewall → Domain Profile

Windows Defender Firewall: Allow inbound file and printer sharing exception : Enabled
1. Allow unsolicited incoming messages from these IP addresses: 10.200.1.0/24
Windows Defender Firewall: Allow ICMP exceptions: Enabled
1. Options: Allow inbound echo request
Windows Defender Firewall: Allow inbound remote administration exception: Enabled
1. Allow unsolicited incoming messages from these IP addresses: 10.200.1.0/24

User Group Policy Loopback

Configuration -> Policies -> Administrative Templates -> Microsoft Office 2016 (Machine) -> Updates
Look through the list of policies and double-click on the Don't install extension for Microsoft Search in Bing that makes Bing the default the search engine option.
Select Enabled and then press Apply followed by OK to configure the policy.

Message Box

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title	Folder Redirection

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icon

build

title


type	hint

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 -

User Group Policy Loopback

Folder Redirection
Right-click the GPO that you created for the group policy settings and select Edit.

Computer

1. User Configuration -> Policies ->

Administrative Templates

1. Windows Settings ->

System -> Group Policy

User Group Policy Loopback processing mode: Enabled
1. Mode: Merge

Ensure this GPO is processed last.

Folder Redirection

Message Box

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title	Folder Redirection
type	hint

Message Box

icon

Create new GPO Under the OU with the desktops in it with the name: Evolve IP - DaaS 3 - Folder Redirection

Right-click the GPO that you created for the group policy settings and select Edit.User Configuration -> Policies -> Windows Settings -> Folder RedirectionFavorites (right click the folder)

1. Folder Redirection
  1. Favorites (right click the folder)
    1. Setting: Basic (Redirect everyone’s folder to the same location)
    2. Target Folder Location: Create a folder for each user under the root path
    3. Root Path: \\server\share
    4. Options:
      1. Grant user exclusive rights to Favorites: Disabled
      2. Move the Contents of Favorites to the new location: Enabled
      3. Also apply redirection policy to Windows 2000 server, Windows…: Disabled
      4. Policy Removal Behavior: Leave Contents
  2. Desktop

1. 1. 1. Setting: Basic (Redirect everyone’s folder to the same location)
    2. Target Folder Location: Create a folder for each user under the root path
    3. Root Path: \\server\share
    4. Options:
      1. Grant user exclusive rights to

Favorites

1. 1. 1. 1. Desktop: Disabled
      2. Move the Contents of

Favorites

1. 1. 1. 1. Desktop to the new location: Enabled
      2. Also apply redirection policy to Windows 2000 server, Windows…: Disabled
      3. Policy Removal Behavior: Leave Contents

Desktop

1. 1. Documents
    1. Setting: Basic (Redirect everyone’s folder to the same location

)

1. 1. 2. Target Folder Location: Create a folder for each user under the root path
    3. Root Path: \\server\share
    4. Options:
      1. Grant user exclusive rights to

Desktop

1. 1. 1. 1. Documents: Disabled
      2. Move the Contents of

Desktop

1. 1. 1. 1. Documents to the new location: Enabled
      2. Also apply redirection policy to Windows 2000 server, Windows…: Disabled
      3. Policy Removal Behavior: Leave Contents

Documents

1. 1. Downloads
    1. Setting: Basic (Redirect everyone’s folder to the same location)
    2. Target Folder Location: Create a folder for each user under the root path
    3. Root Path: \\server\share
    4. Options:
      1. Grant user exclusive rights to

Documents

1. 1. 1. 1. Downloads: Disabled
      2. Move the Contents of

Documents

1. 1. 1. 1. Downloads to the new location: Enabled
      2. Also apply redirection policy to Windows 2000 server, Windows…: Disabled
      3. Policy Removal Behavior: Leave Contents

Downloads

1. 1. Music
    1. Setting:

Basic (Redirect everyone’s folder to the same location)

Target Folder Location: Create a folder for each user under the root path

Root Path: \\server\share

Options:

Grant user exclusive rights to Downloads: Disabled
Move the Contents of Downloads to the new location: Enabled
Also apply redirection policy to Windows 2000 server, Windows…: Disabled
Policy Removal Behavior: Leave Contents

Music

Setting: Follow the Documents Folder

Videos

Setting: Follow the Documents Folder

Pictures

Setting: Follow the Documents Folder

File Exclusions for Anti Virus

1. 1. 1. Follow the Documents Folder
  2. Videos
    1. Setting: Follow the Documents Folder
  3. Pictures
    1. Setting: Follow the Documents Folder

File Exclusions for Anti Virus

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File Exclusions for Anti Virus:

C:\Windows\system32\wbem\wmiprvse

File Exclusions for Anti Virus:

Folders:
C:\Windows\SoftwareDistribution\Datastore

Files:
C:\Program Files (x86)\VMware\VMware DaaS Agent\service\DaaSAgent.exe
C:\Program Files (x86)\VMware\VMware Remote Console\vmrc.exe
C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator.exe
C:\Program Files\VMware\VMware View\Agent\bin\VMWVvpsvc.exe
C:\Program Files\VMware\VMware View\Agent\bin\ws_scripthost.exe
C:\Windows\system32\taskmgr.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\VMware\Horizon Agents\Horizon Agent\VMware Blast\VMBlastS.exe
C:\Program Files\VMware\Horizon Agents\Horizon Agent\VMware Blast\VMBlastW.exe
C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_server_win32

.exe
C:

\Windows

\

splwow64.exe
C:\

Program Files\

VMware\VMware Tools\vmtoolsd

Citrix\User Profile Manager\UserProfileManager.exe
C:\Program Files\

Common Files\VMware\Remote Experience\x64\VMwareViewClipboard

Citrix\Server Resource Management\Memory Optimization Management\Program\CtxSFOSvc.exe
C:\

Program Files

Windows\

Common Files\VMware\Remote Experience\x64\vmware-print-redir-server.exe
C:\Program Files\Common Files\VMware\Remote Experience\x64\vmware-print-redir-service.exe
C:\Program Files\Common Files\VMware\Remote Experience\x64\VMwareView-RdeServer.exe
C:\Program Files\Common Files\VMware\Remote Experience\x64\VMToolsHookProc64.exe
C:\Program Files\VMware\Horizon Agents\Horizon Agent\bin\wsnm.exe
C:\Program Files\VMware\Horizon Agents\Horizon Agent\bin\wsnm_jms.exe
C:\Program Files\VMware\Horizon Agents\Horizon Agent\bin\wssm.exe
excel.exe
outlook.exe
mspub.exe
winword.exe
msaccess.exe
onenote.exe
powerpnt.exe
Teams.exe
chrome.exe
firefox.exe
iexplore.exe
MicrosoftEdge.exeFile Extensions:
CHK
EDB
EVT
EVTX
LOG
OST
PST
SDB

system32\taskmgr.exe
${WinDir}\SoftwareDistribution\Datastore\DataStore.edb
${WinDir}\SoftwareDistribution\Datastore\Logs\Edb*.jrs
${WinDir}\SoftwareDistribution\Datastore\Logs\Edb.chk
${WinDir}\SoftwareDistribution\Datastore\Logs\Tmp.edb
${windir}\Security\Database\*.edb
${windir}\Security\Database\*.sdb
${windir}\Security\Database\*.log
${windir}\Security\Database\*.chk
${windir}\Security\Database\*.jrs
${windir}\Security\Database\*.xml
${windir}\Security\Database\*.csv
${windir}\Security\Database\*.cmtx
pcoip_server_win32.exe
wssm.exe
VMBlastS.exe
wsnm_jms.exe
vmwareviewclipboard.exe*
outlook.exe*
excel.exe
splwow64.exe
vmtoolsd.exe
C:\Program Files (x86)\VMware\VMware DaaS Agent\service\DaaSAgent.exe

Local Horizon View Client

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Thick Client Requirements:

Minimum Version to support Teams Optimization is v2012 Build 8.1

Thin Client Requirements:

If using a Wyse 5030: The Firmware version must be v8.6_412_3040 in order for Teams Optimization to function

RMM Checks

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icon	build
title	RMM Checks
type	hint

RMM allows you to set up periodic checks to ensure optimal performance. We recommend setting these checks for after hours in order to reduce load on the platform. Using any RMM scheduled task. Preexisting IT policies should be reevaluated prior to deploying automated

Client Signature: __________________________________________

Date: _______________________________________________

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Versions Compared

Old Version 9

New Version Current

Key

Summary

Recommended Best Practices and Policies:

Prevent Bing Extension for Chrome

Windows 10 Device Registration

PCoIP - Clipboard Redirection & vSphere Console Access

Internet Explorer Graphics Optimization

Microsoft Edge Graphics Optimization

Disable Peer to Peer Windows Updates

Google Chrome Disable Software Reporter Tool

Office 2016/2019/365 Graphics Optimization

User Group Policy Loopback

Folder Redirection

File Exclusions for Anti Virus

File Exclusions for Anti Virus

Local Horizon View Client

RMM Checks

Client Signature: __________________________________________

Date: _______________________________________________

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Page History

Versions Compared

Old Version 9

New Version Current

Key

Summary

Recommended Best Practices and Policies:

Prevent Bing Extension for Chrome

Windows 10 Device Registration

PCoIP - Clipboard Redirection & vSphere Console Access

Internet Explorer Graphics Optimization

Microsoft Edge Graphics Optimization

Disable Peer to Peer Windows Updates

Google Chrome Disable Software Reporter Tool

Office 2016/2019/365 Graphics Optimization

User Group Policy Loopback

Folder Redirection

File Exclusions for Anti Virus

File Exclusions for Anti Virus

Local Horizon View Client

RMM Checks

Client Signature: __________________________________________

Date: _______________________________________________